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Certified Case Manager Exam Review

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Course Description

This course is designed to provide the practicing case manager with information to assist him or her in preparing for the CCM Exam, and can serve as a review for the ACM and ANCC certifications. The content is also appropriate for those who are seeking a basic course in case management practice.

The content of the course is based on feedback from course attendees as well as CCMC®’s list of content areas and is updated every 4 months.
The course includes:
  • A 300-page course manual, covering the content of the course plus resources for further self-study
  • Overview of the CCM process and exam
  • Intensives in core concepts, public benefits and workers’ compensation
  • 130+ sample exam questions
  • Self-assessment design.

Program Learning Outcomes

This program prepares the learner to:

  • Obtain knowledge of concepts related to case management practice in addition to the essential knowledge areas for case management practice as identified by the CCM Commission and national standards.
  • Describe the process for the CCM credential.
  • Gain insight and resources for any further self-study needs for the CCM Exam.


Sign-in begins at 7:30 am. Each day includes a one-hour lunch (on your own), as well as a morning and afternoon break of 15 minutes each. The order of lectures presented and break times may vary according to speaker preference.

Day 1, 8:00 am to 4:00 pm

  • History and Development of Professional Case Management
  • History and Process of Certification
  • Core Concepts in Definition and Philosophy
  • Six Steps in Case Management Process
  • Three Goals of Case Management
  • Key Functions of Case Manager’s Role
  • Skills and Knowledge Needed
  • Cost-Benefit Analyses
  • Legal Risk Challenges
  • Federal Laws
  • Five Guiding Principles for Ethical Practice
  • Sample Questions
  • Outcome Measures
  • Three Assessment Tools Utilized by Healthcare Providers
  • Evidence-Based Care vs. Consensus-Based Care Guidelines
  • Two Payer Accreditation Organizations
  • Private Health Insurance
  • Benefits of Health and Long-Term Care Insurance
  • Concept of Reinsurance
  • Life Insurance Benefits Prior to Death
  • Purposes of Life-Care Plans

Day 2, 8:00 am to 4:00 pm

  • Eligibility Criteria for SSDI, SSI
  • Eligibility and Benefits for Medicare Insurance Programs
  • Eligibility for Medicaid
  • Examples of Medicare Waiver Programs
  • Tricare vs. Veterans’ Benefits
  • Criteria, Benefits, Claims Administrative Processes for Workers’ Compensation Benefits
  • Case Manager’s Role in Workers’ Compensation
  • Secondary Gain in Long-Term Work Absences
  • Disability Insurance Benefits
  • Federal Laws Related to People with Disabilities
  • Sample Questions
  • Criteria, Benefits Under IDEA
  • Sample Questions
  • Psychosocial Factors
  • Sample Questions
  • Complementary Alternative Medicine
  • Behavioral Health
  • Sample Questions