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Certified Case Manager Exam Review

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Course Description

This course is designed to provide the practicing case manager with information to assist him or her in preparing for the CCM Exam and can serve as a review for the ACM and ANCC certifications. The content is also appropriate for those who are seeking a basic course in case management practice.

The content of the course is based on feedback from course attendees as well as CCMC®’s list of content areas and is updated every 4 months.
The course includes:
  • A 300-page course manual, covering the content of the course plus resources for further self-study
  • Overview of the CCM process and exam
  • Intensives in core concepts, public benefits and workers’ compensation
  • 130+ sample exam questions
  • Self-assessment design.

Program Learning Outcomes

This program prepares the learner to:

  • Obtain knowledge of concepts related to case management practice in addition to the essential knowledge areas for case management practice as identified by the CCM Commission and national standards.
  • Describe the process for the CCM credential.
  • Gain insight and resources for any further self-study needs for the CCM Exam.


Sign-in begins at 7:30 am. Each day includes a one-hour lunch (on your own), as well as a morning and afternoon break of 15 minutes each. The order of lectures presented and break times may vary according to speaker preference.

Day 1, 8:00 am to 4:00 pm

  • Professional Development
  • Intensive: Case Management Concepts
  • Skills and Tools
  • Outcome and Quality Management | Sample Questions
  • Legal and Ethical Issues
  • Sample Questions
  • Skills and Knowledge Needed
  • Cost-Benefit Analyses
  • Legal Risk Challenges
  • Federal Laws
  • Five Guiding Principles for Ethical Practice
  • Sample Questions
  • Private Insurance Benefits

Day 2, 8:00 am to 4:00 pm

  • Public Sector Benefits
  • Intensive: Workers' Comp/Disability Insurance | Laws and Resources for the Disabled | Sample Questions
  • Psychosocial Factors
  • Complementary and Alternative Medicine
  • Behavioral Health
  • Sample Questions