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Kicking it Up a Notch: Sharpening Your Leadership Skills

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Course Description

The accelerating rate of change in the world of healthcare has left many new and experienced leaders breathless to keep up. Effective leadership skills in this decade are substantially different than those of any other generation of nursing leaders. This seminar will discuss the new complex realities that today’s leaders face, and attendees will leave with strategies they can take immediately into the workplace.

Program Learning Outcomes

This program prepares the learner to:

  • Discuss the skills effective leaders need to succeed and help move their organizations forward.
  • Begin a personal professional development plan.
  • Choose at least 5 action items that nurses can use the next day in their leadership positions.


Sign-in begins at 7:30 am. Each day includes a one-hour lunch (on your own), as well as a morning and afternoon break of 15 minutes each. The order of lectures presented and break times may vary according to speaker preference.

Day 1, 8:00 am to 4:30 pm

  • What the Quantum Leader Needs Today
    What Type of Leader Succeeds Today? | The Age of the Knowledge Worker | High Velocity Change | Communication | Conflict Resolution | The World of Value-Added Healthcare and Financing | Decision Making and Problem Solving | Understanding Health Policy | What ‘Lean’ Is and What It Isn’t | 
    Prioritization and Time Management | Developing Resilience | Self-Renewal
  • Reflection and Discussion
    Skills to be Improved Upon
  • Quantum Leadership
    Outdated Styles | Contemporary Leadership | Emotional Intelligence | Transformational Leadership | 
    Servant Leadership
  • Age of the Knowledge Worker
    Knowledge and Communication | Professional Development | Lifelong Learning
  • Policies that Affect Nursing
    Relevant Laws
  • High Velocity Change
    Key Drivers of Change in Healthcare | How Change Affects Staff | Essential Elements for Change | 
    Barriers to Change | How to Help Staff Through Change | How to be a Change Agent
  • Discussion
    Workplace Change
  • Communication
    Elements | Types | Error-Free Communication | Assertiveness | Generational Diversity | Barriers | 
    Listening Skills
  • Conflict and Conflict Resolution
    Why Conflict Happens | Steps to Effective Conflict Resolution | Crucial Conversations | Keys to a Safe Conversation | Disruptive Behavior | Workplace Violence
  • Discussion
    Recent Workplace Conflicts

Day 2, 8:00 am to 4:30 pm

  • Questions from Day 1
  • Customer Service
  • Decision Making and Problem Solving
    Critical Thinking | Decision Types | Decision-Making Techniques | Problem-Solving Process | Innovation
  • Understanding Politics and Policy
    The Difference Between Politics and Policy | Influencing Health Policies | Understanding Power in an 
  • ‘Lean’
    What It Is and What It Isn’t
  • Prioritization and Time Management
    Basics | How to Prioritize | Time Wasters | Time Abusers | Tips for Saving Time | Tips for Organization | How to Help Staff Prioritize
  • Flexibility and Resilience
    Stretch Yourself | Optimism | Learning | Innovation
  • Discussion
    Stretching and Innovation
  • Coping with Stress and Burnout
    Nature of Stress | Causes of Stress | Consequences of Stress | Burnout | Compassion Fatigue | Putting Fun Back in the Workplace | Managing Stress
  • Personal Development Plan
    Definition | Development | Continue Growing
  • Discussion
    Workplace Stressors and Burnout
  • Self-Renewal
    Why Do We Need It | What Does It Mean | Letting Go | Mediation and Mindfulness | Reflections | 
    Affirmations | Surrounding Yourself With Positives | Next Steps