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Charge Nurse Boot Camp

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Course Description

This course is geared toward new charge nurses or charge nurses that would like to kick their skills up a notch. Most charge nurses are promoted because of their clinical skills but are lacking in the other basic skills they need to lead in today’s shifting healthcare environment. This course will cover basics such as communication, conflict management, budgeting, relevant laws and other important concepts of leadership.

Program Learning Outcomes

This program prepares the learner to:

  • Identify the key components of transformational and servant leadership.
  • Discuss the basic components of error-free communication.
  • Practice a script that will be useful for addressing any form of conflict or disruptive behavior.
  • Identify the most common barriers to successful change in an organization.
  • Have the beginning of a personal professional development plan.


Sign-in begins at 7:30 am. Each day includes a one-hour lunch (on your own), as well as a morning and afternoon break of 15 minutes each. The order of lectures presented and break times may vary according to speaker preference.

Day 1, 8:00 am to 4:30 pm

  • 10 Key Skills for Novice Nurse Leaders
    Capacity to Learn and Translate Knowledge | Adaptability to Change | Communication | Conflict 
    Resolution | Delegation | Financial Basics | Decision Making and Problem Solving | Prioritization and Time Management | Flexibility | Self-Renewal
  • Reflection and Discussion
    Possible Skills to Improve
  • Leadership Styles and Theories of Leadership
    Styles of Leadership | Contemporary Leadership | Characteristics of Effective Leaders | Transformational Leadership | Servant Leadership
  • Emotional Intelligence
    Intrapersonal Domain | Interpersonal Domain | Why Emotional Intelligence Matters
  • Capacity to Learn and Translate Knowledge
    Age of the Knowledge Worker | Communication | Professional Development | Lifelong Learning
  • Policies that Affect Nursing
    Relevant Laws | Meaningful Use
  • Adaptability to Change
    Key Drivers of Change in Healthcare | How Change Affects Staff | Essential Elements | Barriers to Change | How to Help Staff through Change | How to be a Change Agents
  • Discussion
    Handling Workplace Changes
  • Communication
    Pressures | Elements | Types | Error-Free Communication | Assertiveness | Barriers | Listening Skills
  • Generational Diversity
    Four Generations at Work Today | Advantages of a Multicultural Workforce | How to Work Together
  • Conflict and Conflict Resolution
    Why Conflict Happens | Steps to Resolution | Crucial Conversations | Keys to Safe Conversation | 
    Disruptive Behavior | Workplace Violence
  • Discussion
    Recent Conflicts | Potential for Different Outcomes
  • Questions

Day 2, 8:00 am to 4:30 pm

  • Discussion, Questions from Day 1
  • Customer Service
  • Delegation
    Five Rights of Delegation | Barriers to Effective Delegation | Why Some Leaders Won’t Delegate | 
    Dumping | Willingness of Employees to Accept | When Delegation Fails | Empowerment | Accountability
  • Basics of Budgeting
    Control of Overtime | Affordable Care Act | Cutting Costs | Adding Value | Lean
  • Prioritization and Time Management
    Basics of Time Management | How to Prioritize | Time Wasters | Time Abusers | Tips for Saving Time | Tips for Organization | How to Help Staff Prioritize | Managing Unit Needs | 9 Helpful Suggestions
  • Flexibility
    Stretch Yourself | Optimism | Learning
  • Coping with Stress and Burnout
    Nature of Stress | Causes of Stress | Consequences of Stress | Burnout | Compassion Fatigue | Putting Fun Back into the Workplace | Managing Stress
  • Discussion
    Name Stressors | Recognize Burnout in Staff | Ideas to Decrease Stress
  • Advancing Your Career
    Envisioning Your Future | Managing Your Career | Finding and Using Mentors | Identifying Learning Needs  | Tracking Your Progress | When Your Plans Fail
  • Discussion
    Skills to Take Back to Work
  • Self-Renewal
    Why Do We Need It? | Letting Go | Meditation and Mindfulness | Reflection | Affirmations | Surrounding Yourself with Positives
  • Questions, Wrap-Up and Evaluation