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The Art and Science of Triage

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Course Description

The position of triage can be an exciting, eventful and sometimes frustrating assignment for both the seasoned and novice emergency nurse. Responsibilities inherent in this position include prompt, appropriate bed assignments, crowd control and excellent communication skills along with the ability to multitask and deal with multiple stimuli. The art and science of triage requires experience, knowledge, stamina and a good sense of humor. This course will serve as a learning experience regarding the myriad patient presentations that the triage nurse faces each day. An overview of the ESI system will be discussed with patient scenarios incorporated throughout the program.

Program Learning Outcomes

This program prepares the learner to:

  • Understand the true “art” of triage within the definition of the triage position.
  • List differential diagnoses based on chief complaints.
  • Triage patients appropriately based on an understanding of potential outcomes for the patient.
  • Describe the criteria for ESI placement of patients.
  • Place patients into appropriate ESI categories.


Sign-in begins at 7:30 am. The day includes a one-hour lunch (on your own), as well as a morning and afternoon break of 15 minutes each. The order of lectures presented and break times may vary according to speaker preference.

Day 1, 8:00 am to 4:30 pm

  • Welcome and Introduction
  • Pretest Answers
  • Survival Techniques 
  • The Basics of Triage
  • Specific Patient Populations
  • Emergency Severity Index  
  • Chief Complaints 

Day 2, 8:00 am to 4:00 pm

  • Chief Complaints (cont.)
  • Legalities in the Triage Arena
  • Practice Scenarios
  • Questions and Answers
  • Let's Play!
  • Post Test