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Crossing the Quality Chasm

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Course Description

Crossing the Quality Chasm provides a look at the historical aspects of healthcare quality and the evolution of those programs to present day mandated and elective quality initiatives. The information is brought to you with real-life case studies to demonstrate trends and legal liabilities of process failure and ways to mitigate your practice risk.

Program Learning Outcomes

This program prepares the learner to:

  • Discuss historical quality programs.
  • Understand the evolution of healthcare quality initiatives.
  • Discuss areas of practice liability.
  • Create process improvements to mitigate risk.


Sign-in begins at 7:30 am.The day includes a break of 15 minutes. The order of lectures presented and break times may vary according to speaker preference

8:00 am to 5:30 pm

  • Historical Perspective of Healthcare Quality and Recent History, Emphasis
    Quality Audits | CQM | CQI | To Err is Human, 1999 | Pockets of Quality | The Quality Chasm: Faces of Quality
  • Mandated vs. Elective Programs
    Meaningful Use | Physician and Care Criteria | JACHO/TJC | Certification | Consortiums | Baldridge | Magnet Status
  • Environmental and Cultural Influences
    Culture of Care | Staff Education | Staff Engagement | Risk Management
  • Legal Relationship Between Quality and Practice
    Patient Safety Goals | Standards of Care | Care Guidelines | Best Practices | Case Studies
  • Case Studies
    Electronic Records
  • Conclusion
    Future of Healthcare Quality
  • Adjourn