Frequently Asked Questions

General Questions

Information about getting started as a customer or speaker, redeeming credits or finding out about exam eligibility.

Accreditation and CE Credits

Details about seminar accreditation and information about replacing or retaining your CE Certificates.

Registering for a Seminar

Guidelines for finding a seminar, payment details and discounts, and how to modify your registration.

Seminar Attendance

Information on hotels and directions along with MED-ED’s recording and cancellation policies.

eLearning

Details about our online courses, group rates, subscription information and our cancellation policy.

Bookstore Products

Information on shipping, CE Certificates, our return policy and usage agreements for bookstore items.

 

General Questions  

  How do I contact MED-ED?

Please visit the “Contact Us” page under the “Customer Care” tab. 

  How do I join your mailing list?

Please visit the “Join Our Mailing List” page.

  How do I update my profile?

Please visit the “Update Your Profile” or “Contact Us” pages under the “Customer Care” tab.

  What is your Pass Guarantee? What if I don’t pass the exam?

For a complete explanation, visit the “Our Pass Guarantee” page under the “About MED-ED” tab. Our Pass Guarantee is advertised on select live seminars and all eLearning exam review courses. Your certification exam must be taken within 45 days of the seminar date (or eLearning course purchase date), with the exception of those exams that do not have a year-round exam window. If you qualify, please fax your CE Certificate and Score Report to 704-333-5020 with a note requesting a refund. If your hospital paid the tuition by check, please confirm the hospital's mailing address with a contact name and address for mailing the refund.

Please Note: Exceptions may apply. See specific events for more information.

  How do I redeem my credits towards a future seminar, eLearning course or bookstore product?

To apply credits towards a purchase, simply complete the registration/order process, and our system will automatically deduct your available credits. This will be displayed on the payment page. Please note that your email address is your unique user ID, so your credits are applied to that email address alone. To update your email address or check which address you have on file, please update your profile or contact us. 

Note: Credits may not be eligible for some seminars. Be sure to check the "Tuition" page of the seminar you are interested in attending.

  I would like to speak for MED-ED. What is my next step?

You may submit your information and CV by visiting our “Become a Speaker” page under the “Our Programs & Speakers” tab. If we feel that you would be a good fit, we will then email you to schedule an interview.

  Where can I find exam eligibility requirements, fees and application information?

To locate contact information and links to the appropriate certifying organizations, please visit the “Certifying Organizations” page under the “Educate Yourself” tab.

  What is MED-ED’s privacy policy?

Please visit our “Privacy Policy” page for further details. 

Accreditation and CE Credits  

  Where can I find MED-ED’s accreditation information?

Please visit our “Accreditation” page under the “About MED-ED” tab.

  How do I figure out the accreditation for any given seminar?

First, locate a seminar on our “Find a Seminar” page. Once you click into the seminar’s overview page, locate the “Accreditation” tab.

  I misplaced my CE Certificate. How do I get a replacement?

We can easily email you a new copy. Visit our “Contact Us” page under the “Customer Care” tab to send a request. Be sure to include your full name, home address, seminar title, location and date(s).

  How long should I retain my CE Certificate?

We recommend retaining your CE Certificate for at least 6 years.

Registering for a Seminar  

  How do I find and register for a seminar?

Please visit our “Find a Seminar” page under the “Educate Yourself” tab. Once you click into the seminar overview page, there is a “Register” button located at the bottom of the page.

  How can I pay for my seminar registration?

We accept the following forms of payments

Online and Phone Registrations: Credit Cards (Visa, MasterCard or Discover) and Purchase Orders*

Mail-in Registrations: Credit Cards (Visa, MasterCard or Discover), Purchase Orders, Personl or Company Checks, Cash or Money Orders.

*For online registrations using Purchase Orders, a PO requisition form must be uploaded during checkout. 

  Can I register at the door?

As long as space is available, you can register the day of the seminar with an additional walk-in fee of $15. Please note that only cash, money orders, credit cards and hospital checks are accepted at the door. Personal checks are not accepted. 

  What is included in my seminar registration?

Registration includes a program manual, which will be provided when you sign in, refreshment breaks and your CE Certificate upon completion of an evaluation.

  Are there group rates?

Yes, we are pleased to offer group rates. Group members may register separately as long as everyone registers under the same group name for identification purposes. We ask that you do not use your hospital name as your group name because multiple groups from the same hospital may be attending. If you are unsure how many will be in your group, we encourage you to take the largest group rate available as we cannot offer refunds for changes in group size. If your group does not form or is not as large as expected, you will be asked to pay the difference at the sign-in desk. Payments may be made with credit card, cash or money order.

  What is a Registration Assistant? Is there a discount?

A Registration Assistant aids the speaker at the sign-in desk and receives a discount. We will email all attendees if there is a need for assistants. However, please contact our office if you are interested. If you are chosen, we will send you the details and responsibilities along with reimbursement details.

  What if I did not receive my seminar confirmation email?

If you do not receive an email within 15 minutes, please check your spam or junk email folder. If you still don’t see it, please call our office at 800-763-3332. To aid in email delivery, please add customercare@mededseminars.net to your safe sender list.

  How do I change my registration?

One of our Customer Care Representatives would be happy to make the changes for you. Please visit our “Contact Us” page under our “Customer Care” tab.

  If I order an optional resource during registration, when will I receive it?

We will ship your bookstore item within 24 business hours directly to the home address you provide during registration.

  Can someone substitute for me?

Yes, but you must provide us with the substitute’s full name, email address, primary phone and home address to complete the substitution process.

  Is an email required for registration?

Your email serves as your unique identifier, so your registration and all communications regarding the seminar, including your CE Certificate, are identified and processed by that address. All information is for MED-ED's internal use only and will not be sold or shared to third-party organizations. Please read our company privacy policy.

Seminar Attendance  

  Do I need to bring anything with me to the seminar?

When you sign in, you will receive a program manual. We recommend that you bring a light sweater or jacket since meeting rooms tend to be cool. If you are attending an ECG seminar, calipers are recommended.

  Where can I find driving directions?

Directions are provided in the email confirmation and seminar overview page.

  Where can I find hotel information? Are there discounts?

Hotel information is provided in your email confirmation and can be found by clicking on the “Location” tab for each seminar.

  I called the hotel and was told that the special rate for the room block had expired. Is there any way to extend the room block?

Please contact our office. We will contact the hotel on your behalf to see if they can extend the availability of the reduced rate. Usually this is determined by the current room availability.

  Can I record a MED-ED seminar?

No, the seminar content is property of MED-ED. However, we do offer Audio CDs, DVD-ROMs and our eLearning format if you would like to review the information on your own time.

  What is your cancellation policy?

Cancellations received in writing or by phone up to 14 days prior to the seminar will receive a Full Refund. A 10% processing fee will be charged for refunds requested less than 14 days prior to the seminar. Cancellation fee will be waived for tuition transferred to another seminar or if applied to Self-Study products. In the rare event that MED-ED must cancel, MED-ED’s liability is limited to tuition.
 
*In the rare event that MED-ED must cancel, MED-ED's liability is limited to tuition.

  How do I complete a Post-Seminar Evaluation and receive my CE Certificate?

As an accredited nursing continuing education provider, MED-ED is required to have each seminar attendee complete a Post-Seminar Evaluation before awarding a CE Certificate of Attendance. A Post-Seminar Evaluation will be sent to you 48 hours after the last day of the seminar at 5:00 pm, via the email address you provided during registration. Please ensure that we have your most up-to-date email address, and add customercare@mededseminars.net to your safe sender list. Check your spam or junk email folder first. If you do not see it there, please contact our office so we can re-send your Post-Seminar Evaluation.

  How do I get in touch with the speaker?

We will be happy to relay any email messages to our speakers. Visit our “Contact Us” page under our “Customer Care” tab.

eLearning  

  How do I subscribe to an eLearning course?

If you are looking for an eLearning course for yourself, please visit our “eLearning” page under the “Educate Yourself” tab.

  Are there group rates for Institutions?

Yes, go to our “Educate Your Staff” tab, and click on “eLearning.”

  Do I need to purchase any software to view eLearning courses?

No, you do not need to purchase any software to watch our presentations online.

  How do I contact Tech Support?

Please visit our “Contact Us” page under the “Customer Care” tab.

  What is included in my subscription?

1-Year Subscription (Single License), Printable CE Certificates, Online Administered Post-Test, PDF Study Guide, Free Clinical Updates, Speaker/Learner Communication via Email, Unlimited Tech Support

  Can I get a printed version of the course study guide?

Yes, you will have an opportunity to purchase a preprinted course study guide during your registration. Or, if you choose, you also have the ability to print out the PDF version located in your eLearning account.

  What electronic devices can I use to play an eLearning presentation?

All major devices support our eLearning format. For a complete listing, please visit the “eLearning” page under the “Educate Yourself” tab.

  How long will I have to view the eLearning course?

 You will have a full year of access to the course content.

  What are free clinical updates?

Free clinical updates are when we record and update any or all modules within an eLearning course. All active subscribers will receive new clinical updates automatically at no charge. Most common reasons for clinical updates are exam test plan changes, new research, newly added curricula and MED-ED’s Lead Nurse Planner or speaker recommendations.

  Once I subscribe, how soon can I start viewing the course?

Please allow 15 minutes for our system to process your registration. 

  Can I download the presentations or audio files?

No, we cannot allow any downloading because all eLearning content is property of MED-ED and is protected by copyright law. We do allow you to extend your eLearning subscription by an additional year at a 50% discount.

  How will I receive my CE Certificates?

We require a passing score of 80% on our Post-Tests, which you will take after viewing each module. You may retake the Post-Test if you do not pass; however, once you have passed a test, it becomes locked. Your CE Certificates are accessible within your eLearning account upon passing your Post-Test. 

  What is your cancellation policy?

All of our subscriptions are final and nonrefundable.

  Can I ask the speaker questions during my subscription? When will I get a response?

Yes, you may email the speaker questions while viewing the on-demand presentations by clicking on the “Speaking” bubble in the bottom right corner of the presentation player. On average, expect a response within five business days. In some rare cases, an international trip may delay a response by a speaker.

  Can I share my subscription with someone else?

No, each subscription is licensed to one specific user, and sharing is against our Viewer License Agreement and copyright protection laws. Our system does keep track of IP addresses and view logs for each end-user account.

Bookstore Products  

  When will I receive my product?

All products are shipped within 24 business hours. In a rare event that products are on backorder, a Customer Care Representative will be in contact with you to give a projected ship date.

  How will I get my CE Certificate if I use DVD-ROMs and Audio CDs?

We ask that you complete and return the printed Post-Test that accompanies your order. We will email you a CE Certificate after the grading process. You can expect your CE Certificate within 10 business days. An 80% pass rate is required for you to earn a CE Certificate.

  What is your return policy?

We offer a friendly return policy. You may return any unopened bookstore item for any reason within 30 days of the purchase date and receive a full refund. However, shipping and handling fees incurred are nonrefundable. To request a return or exchange, please visit our “Contact Us” page under the “Customer Care” tab.

  Can DVD-ROMs and Audio CDs be purchased for institutional use?

Unfortunately, we do not license our DVD-ROMs or Audio CDs to institutions. If you are looking to educate your staff with MED-ED’s self-directed courses, we offer discounted rates through our eLearning platform. Visit the “Educate Your Staff” tab and click on “eLearning.”

  Can a DVD-ROM play on my TV?

No, DVD-ROMs are played on Windows- or Apple-based desktop and laptop computers.



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-- Angela A.

"The staff at CURRENTS remind me how proud I am to be a registered nurse. They communicate well and show a genuine concern for how our profession should advance into the future."
-- Carol T.

"The speakers were great. I found them all to be incredibly knowledgeable and I really felt I walked away and learned something. They were engaging and not just reading the PowerPoints. They made learning fun!"
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"I absolutely loved this conference. It really reminded me why I became a nurse and how important my job really is. The speakers were all wonderful and I can only someday hope to be as intelligent and well spoken as each and every one of them. ...Overall, the session was wonderful and I can't wait to attend next year's conference!"
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"Wonderful conference! I learned so much and loved meeting other people from all over the United States. The conference motivated me to continue improving my practice and education, and relit that spark of passion I have as a nurse to care compassionately for my patients."
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